
AI agents for business: use cases, costs and risks
Agents fit tasks that need both conversation and action, with clear success criteria and a person signing off, such as customer support and software development. Often a single model request or a fixed workflow is enough. In our worked example, model calls for a support agent handling 5,000 conversations a month cost from $17 to $2,075 depending on the model; integration, testing and review usually cost more.
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